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Reports & AnalyticsComprehensive performance metrics and business intelligence
Key Performance IndicatorsReal-time insights into service operations and business performance
Service Performance
94.2%
+3.2%
Response Time
92%
Resolution Rate
96%
Customer Satisfaction
94%
Based on 1,247 service requests
Spare Parts Revenue
₹24.8L
+15.4%
18L
19.5L
21L
22.8L
24.8L
Week 1Week 5
Last 5 weeks revenue trend
Warranty Cost Analysis
₹8.4L
-8.2%
Parts
₹5.2L (62%)
Labor
₹2.5L (30%)
Logistics
₹0.7L (8%)
Total warranty claims: 186
Engineer Productivity
87.3%Utilization
Avg Jobs/Day
6.8
Completion Rate
94%
Customer Rating
4.6/5.0
18 active engineers
SLA Compliance
96.8%
+2.1%
Within SLA
97%
At Risk
2%
Breached
1%
1,208 requests tracked
Detailed Analytics
Metric
Current Value
Previous Period
Change
Target
Status
Service Performance
94.2%
91.0%
+3.2%
90.0%
On Target
Spare Parts Revenue
₹24.8L
₹21.5L
+15.4%
₹22.0L
Exceeded
Warranty Costs
₹8.4L
₹9.2L
-8.2%
₹10.0L
Below Target
Engineer Productivity
87.3%
85.1%
+2.2%
85.0%
On Target
SLA Compliance
96.8%
94.7%
+2.1%
95.0%
On Target