Service & Parts Management Dashboard
Active Tickets
32 Urgent
48 Medium
Pending Parts Orders
18 In Transit
49 Available
Engineer Utilization
Revenue This Month
+12% vs last month
Service Requests
Filter by Status
All
142
Open
78
In Progress
42
Pending Parts
15
Completed
7
Filter by Priority
Urgent
32
High
48
Medium
42
Low
20
Ticket ID | Customer | Equipment | Status | Priority | Assigned To | Actions |
|---|---|---|---|---|---|---|
SR-2024-1847 | Acme Manufacturing | CNC-5000X | Open | Urgent | JD John Davis | |
SR-2024-1846 | TechCore Industries | Hydraulic Press HP-300 | In Progress | High | MS Mike Stevens | |
SR-2024-1845 | Global Fabrication Co | Welding Robot WR-450 | Pending Parts | High | RL Robert Lee | |
SR-2024-1844 | Precision Tools Ltd | Lathe Machine LT-2000 | In Progress | Medium | SK Sarah Kim | |
SR-2024-1843 | Metro Assembly Plant | Conveyor System CS-800 | Completed | Low | JD John Davis | |
SR-2024-1842 | Apex Engineering | Milling Machine MM-750 | Open | Urgent | MS Mike Stevens |
Engineer Status
12 Active
JD
John DavisSenior Technician
Available
Acme Manufacturing, Bay Area
ETA: 15 mins
Utilization: 92%
MS
Mike StevensLead Engineer
On Job
TechCore Industries, Zone B
Time on site: 2h 15m
Utilization: 88%
RL
Robert LeeSpecialist
Pending Parts
Global Fabrication Co
Waiting: Parts ETA 2hrs
Utilization: 76%
SK
Sarah KimField Technician
On Job
Precision Tools Ltd, Site 3
Time on site: 45m
Utilization: 85%
TW
Tom WilsonSenior Technician
Off Duty
Home Base
Returns: Tomorrow 8:00 AM
Utilization: 94%